Privacy Policy

Your privacy matters to me. This policy explains what personal information I collect, why, how I look after it, and your rights. I follow New Zealand's Privacy Act 2020 and, for health information, the Health Information Privacy Code 2020.

I collect the following personal information from you:

• Name.

• Contact information such as your email address and phone number.

• Billing and purchase information when you buy a course or book a consultation.

• Your answers to The Perimenopause Scorecard, which includes information about your symptoms, cycle and habits.

• Health information you share when you work with me 1:1, such as your health history, symptoms and goals.

Some information is optional. If you choose not to provide your contact details, I won't be able to send you your scorecard results, book an appointment or enrol you in a course.

I collect your personal information to:

• Give you your scorecard results and practical tips relevant to them.

• Send you newsletters and emails about perimenopause, my services and The Pause. You can unsubscribe at any time.

• Enrol you in courses, book consultations and provide coaching or nutrition support.

• Understand, in general terms, what women in perimenopause struggle with most, so I can improve my content and programmes. When I do this, I look at combined results, not individuals.

Your health information

Your scorecard answers and anything you share in a consultation are health information, and I treat them with extra care. I only use them to give you your results, relevant information and the support you've asked for. The scorecard is educational and is not a diagnosis.

Who I share it with, and where it's stored

I never sell your information. I only share information with the trusted service providers who help me run my business (such as my website, scorecard, email, client portal, booking and payment providers), and only so they can do that job.

Some of these providers store information on secure servers outside New Zealand. I choose reputable providers with strong security and privacy protections. I will also share information if the law requires me to.

How I keep it safe

Your information is stored securely, and only I can access it.

How long I keep it

I keep your contact details and scorecard answers while you're subscribed to my emails. If you unsubscribe or ask me to remove your details, I delete your information, except for your email address, which I keep on a do-not-contact list so you don't receive emails from me again.

I keep 1:1 client records while you are working with me. If you are no longer a client, once the period required by law/the professional bodies I belong to has expired, then I securely destroy them.

Cookies

My website and scorecard use cookies to work properly and to help me understand how visitors use them. You can control cookies through your browser settings.

Your rights

You have the right to ask for a copy of the personal information I hold about you, to ask for it to be corrected, and to ask me to delete it (except where the law requires me to keep it, such as 1:1 client records). To make a request, email hello@vanessaivory.co.nz or call +64 21 488 974. I'll respond within 20 working days.

Concerns or complaints

If you have a concern about how I've handled your information, please contact me first so I can put it right. If you're not satisfied, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

I may update this policy from time to time. The latest version will always be on this page, with the date it was updated.

Contact

Vanessa Ivory, Functional Nutritionist | email: hello@vanessaivory.co.nz | +64 21 488 974